Return & Refund Policy

At arianagrandehoodie.us, your satisfaction means everything to us. We want your shopping experience to be stress-free and transparent. If something isn’t right, we’ve made our Return & Refund Policy simple, fair, and customer-friendly.

1. Eligibility for Returns

We accept returns within 7 days of delivery if the following conditions are met:

  • Item must be unused, unwashed, and in original condition
  • Must include original packaging and tags
  • Proof of purchase (order number or confirmation email) is required

2. Non-Returnable Items

Certain items cannot be returned:

  • Used, washed, or damaged products after delivery
  • Items without original tags or packaging
  • Final Sale / Clearance items
  • Gift cards, e-gift cards, or downloadable products

3. How to Start a Return

  1. Contact us at support@arianagrandehoodie.us within 7 days of receiving your order.
  2. Include your order number, the item(s) you’d like to return, and the reason.
  3. Our team will reply with simple instructions and a return authorization.

⚠️ Please do not ship items back without authorization, as we cannot process unapproved returns.

4. Return Shipping

  • Customers are responsible for return shipping costs (unless the product is defective or incorrect).
  • We recommend using a trackable courier service. We are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected:

  • You’ll receive an email confirmation
  • If approved, refunds are issued to your original payment method
  • Please allow 5–7 business days for your bank or payment provider to reflect the amount

6. Exchanges

We do not currently process direct exchanges due to limited inventory.
If you want a different size or product, please return your item for a refund and place a new order.

7. Damaged or Incorrect Items

If you receive a defective or wrong item, contact us within 48 hours of delivery with:

  • Clear photos of the item
  • Your order number

We’ll replace the product or issue a full refund at no extra cost.

8. Late or Missing Refunds

If your refund has not appeared after 10 business days:

  1. Check your bank or card statement
  2. Contact your payment provider
  3. If still missing, email us at support@arianagrandehoodie.us

9. Contact Us

For any return, refund, or product concerns, reach out: